TheFork brings the guest. We schedule who serves them.
- Price
- Free up to 10 staff · Pro €19/month · Ultra €39/month (excl. VAT)
- Start
- Every new venue gets 30 days of Ultra, no card
- Contract
- None — cancel any month, no setup fee
- Dimona
- Export to your payroll office (no direct declaration)
- Who it’s for
- Cafés, restaurants, bars, hotels — and any team that works in shifts
First the honest part: TheFork Manager is not a bad product, and it is not only software. It is owned by Tripadvisor, so your listing is seen by people shopping for a table right now — on TheFork and on Tripadvisor itself. For a venue on the Belgian coast or in central Brussels that is real demand, not a promise. The no-show prediction works reasonably well, the table plan is mature, and the reservation module itself beats ours on several points.
But what you are buying is demand, and nothing else. TheFork puts the guest at the table; what happens after that is your problem. Who is on tonight, who clocked in, what is still left at closing, what has to be ordered on Thursday — none of it exists in any tier. We take those same bookings for €0 on the free plan, and those four things simply come with it.
The commission buys diners. Not your service.
TheFork’s model is clear and not unfair: for every booking arriving through their app, through Tripadvisor or through a partner channel, you pay a commission per cover. Bookings through your own widget stay at zero. So you are buying reach, and that reach is real. The sum you have to do yourself: how many of those guests would you have had anyway — the regular who comes every month, are you paying for them every time?
What that commission definitely does not buy is the service itself. The team running the room is not in TheFork. At SuperHoreca it is, on the free plan: a drag-and-drop weekly schedule, availability and shift swaps, opening and closing tasks that get ticked off, orders that leave as email to your supplier, and a time clock on a QR tablet or on your staff member’s own phone. The reservations live in that same system, so tonight’s team sees on their own schedule how many covers are coming.
And one number you want permanently next to your revenue when you work on commission: what the evening cost in staff. You enter an hourly rate per person — PC 302, with flexi-job and student as their own contract types — and the labour-cost report in Pro works out your week from what was actually scheduled and clocked. Only then do you know whether those extra marketplace covers still earned anything after commission and after wages.
We take those reservations too — and take no commission
Concretely: online booking on your own domain through a widget you paste into your site, confirmation emails from your venue’s own from-address, capacity per time slot, closed dates per day, minimum and maximum party size, how late a guest may still book, inside or terrace, food or drinks, and a notification to the manager the moment something lands. If a guest replies to their confirmation, that mail reaches you.
Nothing here is taken per cover or per payment, for a reason that is also a limitation: we are not in the payment flow, and we do not bring you guests either. What it costs is on the site — €0 up to 10 staff, €19 a month for Pro with unlimited staff, €39 for Ultra, cancel monthly. Prices excl. VAT. What TheFork costs depends on your tier and on how many diners they send you; the figures are in the table below, with the date we checked them.
Where TheFork beats us
They bring demand and we do not. That is the entire point of their product and it is real value. If you run a tourist venue where 60% of bookings come from a marketplace, cancelling is a revenue decision, not a software decision — do the maths before you act.
Beyond that: no Tripadvisor integration here. No no-show prediction trained on diner behaviour across hundreds of restaurants. No SMS confirmations, email only. No pay-at-table and no deposits. Their table plan is graphical and ours is not: we work with capacity per time slot and a table preference as free text. There is no account manager calling after a campaign. And guest reminder emails sit in Pro (€19 a month), not in the free plan.
Short version: if you need the marketplace, keep the marketplace. But keep it for what it is — a sales channel — and put the schedule, the clock and the supplier orders somewhere they actually exist.
What it looks like
Pricing comparison, no asterisks
Pricing pulled straight from their public pricing page (verified May 2026).
| What you get | TheFork Manager | SuperHoreca |
|---|---|---|
| Starting price | No euro figure on their own pricing page. Tiers are agreed with a sales rep. | €0 (up to 10 staff) · Pro €19/mo · Ultra €39/mo |
| Free tier | ||
| Setup fee | None | None |
| Contract | Annual contract | Monthly or annual |
| Demo required for pricing | ||
| Online reservations | Per-cover commission on bookings through TheFork, Tripadvisor or partners. Bookings through your own widget stay at 0%. | |
| Table map / management | ||
| Waitlist | ||
| SMS confirmations | ||
| Branded confirmation emails | ||
| Guest CRM | ||
| Multi-venue | ||
| Pay at the table | ||
| Embeddable widget | ||
| Drag-and-drop schedule | ||
| Time clock | ||
| Email orders to suppliers |
Questions we get a lot
Will I lose customers if I cancel TheFork?
Customers you already have: no, you keep their email addresses. New customers who would have found you through TheFork search traffic: yes, that traffic disappears. For a neighbourhood café with a loyal crowd that is negligible. For a tourist restaurant active on Tripadvisor it is serious. Count for a month how many bookings actually came through their channel before you decide.
Can I run both side by side?
Yes, and for many venues that is the sensible route. Keep TheFork as a sales channel and put us next to it for bookings through your own site, the schedule, the time clock and the supplier orders. Reservations with us cost nothing on the free plan, so you are not paying twice for the part that overlaps.
Can I move my TheFork data across?
You export your guest file from TheFork Manager as CSV and import it with us. Historical reservations and TheFork reviews stay on their platform — you cannot take them with you. Tip: keep your listing active for the first month to preserve top reviews and shift your marketing to your own channels gradually.
Does SuperHoreca send SMS confirmations?
No. Only email confirmations from your own from-address, with double opt-in. SMS costs per message and email solves it fine for normal café volume. TheFork does ship SMS confirmations — for late-night venues seriously trying to crush no-shows, that is a point in their favour.
Same time as a TheFork demo: 30 minutes. Difference: no per-cover commission, no annual contract, and next week’s schedule comes with it. Make an account, paste the widget on your site, and after a month compare what came through your own channel against what the marketplace cost you.
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