All your guest mail in one place, with the booking beside it.
30 days of Supermode, no card. Then free up to 10 staff.
- Price
- Free up to 10 staff · Supermode €39 per venue per month (excl. VAT)
- Contract
- None — cancel any month, no setup fee
- Dimona
- Export to your payroll office (no direct declaration)
- Who it’s for
- Cafés, restaurants, bars, hotels — and any team that works in shifts
SuperHoreca’s inbox gathers your guests’ mail: questions about a booking, enquiries for a party, replies to your newsletter and mail to your venue’s address. It works like a normal mailbox, and it is on every plan.
Today that mail sits in the owner’s Gmail, or with whoever had the phone. Nobody knows whether the high-chair question got an answer. Here your managers see what is still waiting for one.
A real mailbox, not a list of notifications
Folders as you know them: Needs reply, Inbox, Starred, Snoozed, Sent, Drafts, Scheduled, Archive, Spam and Bin, plus your own labels. Search the text of every mail and filter on unread, attachments or what is assigned to you.
Write, reply, forward and Cc. Attachments travel both ways. A mail that can wait gets snoozed until tomorrow or the weekend, and comes back by itself.
The booking sits next to the mail
When a guest asks about their booking, you see that booking next to the mail: date, time, party size. For an event enquiry, the enquiry is there. No hunting for which table they mean.
Your reply leaves from your venue’s address, not someone’s personal mail, and when the guest answers it lands in the same thread. With several managers you assign a thread to whoever follows it up, and an internal note is only read by your team.
Who sees it, and who does not
The inbox is for the owner and the managers. Staff and view-only accounts never see it: guest mail does not belong on every phone in the team.
Want help with an answer? The AI assistant writes a draft you edit. It counts towards your weekly AI questions: 3 on Free, 20 on Supermode.
What it looks like
- Needs reply2
- Inbox
- Starred
- Sent
- Sofie V.High chair on Saturday?Booking · 4 ppl
- Atelier NoordTeam party on 28 NovemberEnquiry · 32 ppl
- Marc D.Re: The autumn menu is hereNewsletter
Hi Sofie, there will be a high chair ready for you on Saturday. See you then!
Questions we get a lot
Do I have to give up my current address?
No. Mail about bookings, enquiries and your newsletter arrives by itself. To see your existing address’s mail here too, forward it to the address you get in the inbox settings.
What does the inbox cost?
Nothing extra: it is on every plan, Free included. Supermode (€39 per venue per month, excl. VAT) adds more managers and more AI questions a week. Every new account gets 30 days of Supermode, no card needed.
Can my staff read guest mail?
No. Only the owner and the managers open the inbox. Staff and view-only accounts do not see it.
Does it work on my phone?
Yes. On a big screen, folders, threads and the mail sit side by side; on a phone you open them one after another, like any mail app.
Put the booking button on your site and answer your first guest mail from one inbox. Free on every plan, with everything in Supermode for the first 30 days.
Start free