Switching is one week of retyping. Or one photo.
- Price
- Free up to 10 staff · Pro €19/month · Ultra €39/month (excl. VAT)
- Start
- Every new venue gets 30 days of Ultra, no card
- Contract
- None — cancel any month, no setup fee
- Dimona
- Export to your payroll office (no direct declaration)
- Who it’s for
- Cafés, restaurants, bars, hotels — and any team that works in shifts
When a venue stays stuck on software it does not enjoy, the price is rarely the reason. It is that one week. The names, the fixed hours, the person who can never do Mondays — all of it lives somewhere already, and the thought of typing it in again on a Tuesday afternoon is enough to leave things as they are for another season.
This page does not promise a migration "in one to two hours". It says what moves, what does not, what it costs you in time — and, at the bottom, which files you get back if a year from now you decide this was not for you. That last part is here because almost nobody writes it, and because it is the one thing you cannot check before you start.
Who this is written for
For a venue that is on another tool today and has had enough of it. For a venue that plans on paper: the whiteboard in the office, or the sheet that gets filled in with a biro every Sunday. For a venue with an Excel that has a tab per month. And for the biggest group of all: the venue that simply drops the schedule into the WhatsApp group, Sunday night around half past ten.
Those four are the same case here, because all four already have the same thing to hand: a week that exists, in a shape a human reads. That is exactly what goes in. You do not need an export from your old tool, an integration, a CSV in a particular layout, or a call with an account manager.
What the import does, step by step
1. You create an account and a venue. No card number, no demo call.
2. You open the schedule on the week you want to fill. While it is still empty, a bar above the grid offers "Import your current week". The app itself is in English — it is the website that is trilingual, not the product.
3. You paste your schedule as text, or you add one photo. A screenshot pasted straight into the box counts as the photo. Text goes up to 20,000 characters, comfortably one week; a photo up to 5 MB, and it is redrawn at 2000 pixels in your own browser before it is sent — so a phone photo of a whiteboard goes through without you doing anything to it.
4. You get a list back, not a filled-in schedule. One row per shift, with the line or the table cell it was read from beside it. Everything is editable: who, which day, which times, which station. Rows that cannot land as they stand arrive unticked with the reason next to them — "Several people match Tom — pick one", "Ends at closing — fill in the time", "Already works 17:00–23:00 that day".
5. You tick what is right and press add. Names that are not on the team yet are created as members, by name. At most a hundred shifts per import; a full week for a team of twelve is around 85 of them.
Until that last click nothing has been written. That is a decision, not caution: a misread row you can see on your screen is a three-second correction, while a misread row that quietly landed on Saturday is only discovered on Saturday.
What gets read — and what is deliberately not guessed
Dutch, French and English, mixed. A WhatsApp message, a block pasted out of Excel, a photo of a whiteboard or of a printed grid. "17u", "17:00", "17h30", "5pm" and "9" are all understood, and nothing is rounded: "17h30" becomes 17:30, not 17:00. If the schedule says "close", that becomes your usual closing time, worked out from the shifts you already have — and when there is nothing yet to go on, it becomes a field you fill in rather than a guess.
A legend counts. If somewhere it says "V = 10-17, L = 17-close", the V and L cells are written out into real hours, and the app says it leaned on that legend. A day marked "off", "vrij", "congé", "repos", "x" or a dash does not become a shift: those are counted and the number is shown, so you can see they were seen.
And one thing is never guessed: which Saturday. A schedule that says "sat 17:00-23:00" says nothing about which Saturday that is. Day words therefore land in the week you have on screen. If your schedule does carry real dates and they all come from one other week — last week's photo, taken on Sunday to build this one — they slide onto the same weekdays and the app says so once, visibly. If dates from several weeks are mixed together, the foreign ones stay unticked: two Mondays out of two weeks is not a decision software should make for you.
What moves, and what does not
What moves: the shifts of your week, and the people in them. A schedule is nothing more than that.
What does not move, and this is the most important paragraph on the page: your guest database. If you are leaving a reservation platform, that is exactly what you care about — your guest list and your future bookings. We do not take those over. There is no import button here for another system's guest database, in any format, and pretending otherwise is precisely the kind of promise that breaks on your first Saturday. What happens instead: your own booking page is live straight away and takes new reservations from day one. If you want to leave your old tool running for another month until the bookings already in it have passed, nothing stops you — the roster here is unaffected.
Also not moving: payroll history, contracts and Dimona filings. SuperHoreca is not a payroll engine and does not want to become one; it exports to whichever payroll office you already use. No menu, no gift cards, no till data.
And no address book. Team members here are created by name, without an e-mail address, because that is how most crews arrive: you share the week as a link in your group chat, and whoever opens it needs no account. If you want people to sign in themselves, submit availability or take over shifts, you invite them later. That is a separate decision, not a condition for starting.
Or you send it to us and we put it in
The offer that gets used most in practice is also the simplest: send us what you use today, and we put your first week in. One of these three is enough — a photo of the paper or the whiteboard, your Excel or Google Sheet, or a screenshot of the WhatsApp message you send your crew. You get the link to your week back. No call, no fourteen-field form.
This holds on every plan, Free included. The import button inside the app does not: it reads your schedule with the assistant, and the assistant sits in Ultra — on Free and Pro the button is not even drawn, because a button you are not allowed to press is clutter on a screen a manager opens twenty times a day. But every new account starts with 30 days of Ultra, so in your first month it is there regardless.
For completeness: Free is €0 up to 10 staff, Pro €19 per month and Ultra €39 per month (€15 and €29 per month when billed yearly). Prices excl. VAT.
And leaving is just as easy — this is here because almost nobody writes it
The week itself comes out as PDF, Excel or CSV, from the menu on the schedule. No request, no ticket, no notice period that has to run out first.
For a longer stretch: the planned hours over any date range as CSV, and the worked hours from the time clock in two shapes — a simple one (staff, e-mail, date, hours, hourly rate, cost) and a full one with clock times, breaks, planned versus worked, flags and notes. The full one is the file a payroll office asks for.
Your bookkeeper does not even need an account for it: there is an HR link, a read-only page per week carrying the same three downloads. And there is an iCal feed, per venue and per person, which keeps working in whichever calendar it was subscribed to.
The honest gap, because it belongs in the same paragraph: reservations have no export button today. That is a gap, not a policy, and we would rather write it here than have you find it on the day you leave. Beyond the buttons, portability of your data is simply in our privacy policy — a right, not a favour you earn by staying.
What it looks like
Rather not retype it?
Send us a photo of the paper or the whiteboard, your Excel or Google Sheet, or a screenshot of the WhatsApp message you send your crew. We put your first week in — names, shifts, hours — and mail you the link back. This holds on every plan, Free included. Direct mail works too: info@superhoreca.app.
Questions we get a lot
Do I have to cancel my current tool straight away?
No, and it would not be smart. Move one week over, let your crew work on it for seven days, then decide. Free is €0 up to 10 staff, so no clock is running during that trial week. Prices excl. VAT.
Is importing my schedule part of the free plan?
Reading your schedule goes through the assistant, and the assistant sits in Ultra: on Free and Pro the button is not drawn and the route behind it refuses the request. Every new account does start with 30 days of Ultra, so in your first month you can simply use it. If you are on Free afterwards and want a week put in, send it to us — we do that by hand, on every plan.
How many shifts can I import at once?
A hundred. A full week for a team of twelve sits around 85, so in practice that is one week at a time — which is the intent: you paste one week, not your entire chat history. Past a hundred rows the rest is cut with a message saying so, so you know what did not come along.
What if my photo is hard to read?
Those lines are shown to you separately, with what stopped them: a smudged time, a name cut off by the edge of the photo, a cell with two things in it. They do not land among your shifts as a guess. Rows with something wrong arrive unticked with the reason beside them, and the add button stays off while a ticked row is still incomplete.
Do you take over my guest list and my future reservations?
No. There is no import button here for another system's guest database. Your booking page starts empty and takes new reservations from day one; if the bookings already in your old tool matter to you, leave it running until they have passed. This is the point where we deliberately promise less than a reservation platform: they really do move guest lists, because that is their product. Scheduling, the time clock and tasks are ours.
What do I take with me if I leave again within a year?
The week as PDF, Excel or CSV; the planned hours over any period as CSV; the worked hours at two levels of detail; an HR link your bookkeeper reaches without an account; and an iCal feed per venue and per person. All of them are buttons in the app, not requests. Reservations have no export button today — that is the one gap, and it is written above as well.
One week is enough to know whether this works in your venue. Create an account and import your current week — or send it to us, we put it in and mail you the link.
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