Planday looks cheapest. Until you read the contract.
- Price
- Free up to 10 staff · Pro €19/month · Ultra €39/month (excl. VAT)
- Start
- Every new venue gets 30 days of Ultra, no card
- Contract
- None — cancel any month, no setup fee
- Dimona
- Export to your payroll office (no direct declaration)
- Who it’s for
- Cafés, restaurants, bars, hotels — and any team that works in shifts
First the honest part: Planday is not a bad product. The €2.49 per-user starting tier is real, the Danish roots give it serious workforce depth, and the 2021 Xero acquisition put capital behind it. For a UK venue with thirty staff and an existing Xero account, Planday is a solid default option.
But in Belgium, Planday is less lightweight than the price suggests. The Xero connection — the post-acquisition selling line — is free but only available to UK and Australian customers. Plus and Pro, the tiers that unlock payroll integrations and revenue export, require a 12-month contract that auto-renews. That is a different kind of commitment than €2.49 hints at.
The fine print on Planday
The pricing page shows three tiers: Starter "from £2.99", Plus and Pro. Euro figures only surface on aggregators (Capterra): €2.49 for Starter with a 5-user minimum, €4.49 for Plus, €6.49 for Pro. Starter is monthly. Plus and Pro sit inside a 12-month contract that auto-renews unless you cancel at least one month before — Trustpilot reviews keep flagging this as a surprise at cancellation time.
At SuperHoreca, Pro is €19 per month with unlimited staff, Ultra is €39 per month for multi-venue with unlimited staff. No user minimum, no annual lock-in, no tacit renewal. A Belgian venue with 12 staff pays €19 per month total — on Planday Plus that would be €54 per month, locked for twelve months.
Where Planday has a Belgian gap
No native Dimona filing, no flexi-job logic, no link to SD Worx, Securex, Acerta or Group S. The big post-acquisition Xero promise is not available for Belgian customers. Using Planday in a Ghent café means: doing the schedule somewhere, and on the side filling Dimona by hand and patching together timesheets for your social secretariat.
Beyond that, Planday stacks small frictions you feel monthly: recurring shifts have to be rebuilt every week, reporting stays limited to two standard reports with no visualisation, and the mobile admin functions are clipped compared to the desktop. For a Belgian SMB venue, those frictions add up.
What it looks like
Pricing comparison, no asterisks
Pricing pulled straight from their public pricing page (verified May 2026). Feature rows re-checked August 2026.
| What you get | Planday | SuperHoreca |
|---|---|---|
| Starting price | €2.49/moStarter €2.49 per user per month (5-user min), Plus €4.49, Pro €6.49. EUR tiers come from aggregators; the site only shows "from £2.99". | €0 (up to 10 staff) · Pro €19/mo · Ultra €39/mo |
| Free tier | No free plan. 30-day trial with no card required. | |
| Setup fee | Unknown | None |
| Contract | Annual contract | Monthly or annual |
| Demo required for pricing | ||
| Drag-and-drop schedule | ||
| Belgian flexi-jobs support | No dedicated flexi-job module. Planday is Danish, built for UK and Northern-EU labour rules. | |
| Dimona declaration from the tool | No native Dimona filing from inside Planday. | |
| Multi-venue | ||
| Staff shift swap | Swap and take-over; the owner accepts, a manager signs off if the venue requires it. | |
| Time clock | ||
| AI scheduling assistant | Ranks the best matches per shift; the decision stays with the manager. | Ultra, 20 questions a week. Proposes, never applies on its own — you tap Apply, and undo is there. |
| Events (run sheet, briefing, per-event P&L) | A party is staffed with ordinary shifts; no run sheet, briefing or per-event cost. | Staffing cost comes off the roster, not out of a text box. |
| Mobile staff app | Android app on Google Play; on iPhone the schedule runs in the browser or from the home screen. | |
| Payroll export (SD Worx / Securex / Acerta) | Payroll integrations sit in Plus and Pro. The Xero hook is free since the acquisition, but only for UK and AU customers — not Belgium. | The time clock is on every plan; the export to your payroll office (live link, Excel, CSV, PDF) is part of Ultra. |
Questions we get a lot
What about the Xero connection?
Since the 2021 Xero acquisition, the connection is positioned as a free add-on. Important nuance: in 2026 that integration is only available to customers in the United Kingdom and Australia. For Belgium that sales line does not apply — no Xero payroll flow, no native bridge.
How does the 12-month contract work?
Plus and Pro require a 12-month commitment that renews for another year unless you cancel at least one month before renewal. Trustpilot reviews describe this as a surprise at cancellation time. SuperHoreca is monthly with no notice — you hit stop, it stops.
Can I move my Planday data across?
You export your employee file from Planday as CSV and import it into SuperHoreca. Historical schedules you leave. Mind the notice period on your Planday Plus or Pro contract — otherwise the contract simply runs to the end of your current 12-month cycle.
Same time as a Planday onboarding: 30 minutes. The difference: no 12-month contract, no 5-user minimum, and timesheets that travel to any Belgian social secretariat. Make an account, import your staff, plan your first week this afternoon.
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