Refund Policy

1. Overview

This Refund Policy applies to paid subscriptions for the SuperHoreca scheduling platform, operated by Sidestream OÜ (registry code: 17374822). All payments are processed through Stripe.

SuperHoreca is primarily a B2B service. The Free plan is available without time limits, so you can fully evaluate the product before committing to a paid plan.

2. Cancellation

• You may cancel your subscription at any time from your account settings (Billing → Manage subscription).
• Cancellation takes effect at the end of your current billing period — you retain access to paid features until then.
• After the billing period ends, your account will be downgraded to the Free plan. Your data is preserved but features and limits will adjust to Free plan levels.
• There is no cancellation fee.
• Important: cancelling from the billing portal stops future renewals but does not issue a refund for the period you already paid. If you also want a refund (see sections 5 and 6), email info@superhoreca.app separately.

3. Automatic renewal

Paid plans renew automatically so your schedule never stops working mid-service. In plain terms:

• A monthly plan renews every month, and a yearly plan every 12 months, on the same calendar day, until you cancel.
• Each renewal is charged to the payment method on file at the price shown on the Pricing page at the time of renewal, plus VAT where it applies.
• We give at least 30 days’ notice before any price increase, so you always have a full billing period to cancel first.
• There is no minimum term and no cancellation fee. Cancelling takes two clicks in Billing → Manage subscription, and stops the next renewal immediately.

4. Refunds for monthly plans

Outside the statutory withdrawal right in section 6, monthly subscriptions are not refunded for a period already started. The Free plan has no time limit, so the Service can be evaluated fully before any payment is made.

If a technical fault on our side prevented you from using the Service for a significant part of a billing period, tell us and we will put it right — that is a service failure, not a refund request, and we treat it as such.

5. Refunds for yearly plans

Every yearly subscription can be refunded in full within 14 days of the charge, for any reason and regardless of how much you used it. We offer this to business customers as a contractual promise, not because the law requires it.

After those 14 days the yearly term is not refunded. You keep full access until the term ends, and you can switch off the renewal at any point in between.

6. If you are a consumer: your 14-day right of withdrawal

Most venues buy SuperHoreca as a business, and the EU Consumer Rights Directive (2011/83/EU) does not apply to business purchases. If you are buying as a consumer — outside any trade, business or profession — you have a statutory right to withdraw from the contract within 14 days of concluding it, without giving any reason and without penalty.

We do not ask you to waive it. The Directive allows a trader to switch off this right for digital services that start immediately, but only with your express prior consent and your acknowledgement that you are giving the right up. We have chosen not to do that. Start using SuperHoreca the minute you pay — your withdrawal right is unaffected, and withdrawing gets you the full amount back, not a pro-rated remainder.

To withdraw, send an unambiguous statement to info@superhoreca.app — an email saying you withdraw is enough. You may use these words: “I hereby give notice that I withdraw from my contract for the supply of the SuperHoreca service. Ordered on [date], account email [your email], name [your name].” Sending it before the 14 days are up is enough; it does not need to arrive by then. We refund within 14 days of receiving it, using the same payment method.

None of this limits the mandatory consumer protections of your own country, including your rights if the Service is faulty or not as described.

7. How to request a refund

To request a refund, email us at info@superhoreca.app with:

• Your account email address.
• The date of purchase.
• The reason for your refund request.

We will respond within 5 business days. Approved refunds are processed via Stripe and typically appear on your statement within 5–10 business days.

8. Chargebacks

If you believe a charge is unauthorized, please contact us before initiating a chargeback with your bank. We are happy to resolve billing issues directly and can often process a refund faster than the chargeback process.

9. Changes to this policy

We may update this Refund Policy from time to time. Changes will apply to purchases made after the effective date. The current version will always be available on this page.

10. Contact